Grade 4: - £20,600 - £22,254 per annum Open-Ended/Permanent - Full Time Contracted Hours per Week: 35 Closing Date: 05-Aug-2022, 6:59:00 AM
The Department and role purpose
Access and Engagement (A&E) is part of the broader Student Recruitment and Admissions Department (see below). Access and Engagement works to inspire, educate, motivate and support the choices of young people traditionally under-represented at university, and Durham University in particular. We are ambitious, passionate about our work and committed to making a positive difference. Widening Participation is a key target in the University’s Education Strategy.
Further information on Access and Engagement can be found at https://www.dur.ac.uk/academic.office/access-engagement/.
This role is based within A&E and will provide direct administrative support to a range of projects and activities ran by the team. In the first instance, the post holder will be based in the Access Team and will support both administrative and front-line customer service support to projects such as Supported Progression, Sutton Trust, STEP. They will therefore directly contribute to the University’s strategic Access and Participation commitments. However, it is also expected that the post holder will work flexibly and agilely to support colleagues in the Engagement team and the wider Recruitment and Admissions Department. The post holder will therefore also benefit from functional support and supervision by the Department Assistant Manager.
Access includes projects to support admissions pathways to the University for under-represented and/or disadvantaged young people. This includes Durham’s UK Summer School (Sutton Trust), STEP (Space to Explore Potential), the Supported Progression programme, and DU Cares and other similar activities from time to time.
This area involves working with schools and colleges to support recruitment of students from under-represented and/or disadvantaged backgrounds. A primary focus of the Engagement team is the North East Schools Membership Scheme.
Based in the Global Division, Student Recruitment and Admissions brings together a number of teams providing services in events, enquiry management, CRM, data analysis and forecasting, projects and compliance and admissions. It provides an essential service to the University in ensuring its financial sustainability and in delivering student number growth and increasing diversity in line with strategic aims and targets. It is the public face of the University in UK schools and colleges, through contact with prospects, enquirers and applicants across the world and through our events programme. The team includes a range of professionals from a number of specialisms including administrators, decision makers, data analysts and forecasters, IT specialists, designers and marketers, events managers and recruiters. It supports academic departments in the development of their contributions to recruitment and provides domestic market insight and customer relationship management. The team is responsible for adherence to requisite regulations and UCAS contract requirements.
The team works in collaboration with colleagues in the Marketing Team (Marketing and Communications) to develop pre-contact and conversion marketing campaigns and with the International Office for international student recruitment
The Administrator will have responsibility for administrative support to the Head of Department and the wider team. The main aspects of the role are to provide and oversee a professional and effective front of house service which reflects positively the work of the service and facilitates ease of access for all service users and to contribute to all administrative support functions across a complex, busy and multi-faceted support service. The Administrator will contribute to the processing of financial information to and from the Head of Department and Access and Engagement staff and contribute to the development of systems and process to further benefit service developments.
There is an expectation the post holder will contribute cover for service events such as Open Days. This may include some evening and weekend working. A DBS check will also be required.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
Please ensure you give detailed examples of how you meet each of the essential and desirable criteria. We encourage applicants to consider using a table format or to use sub-headings for each of the criteria.
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
NOTE Any criteria marked with an asterisk* are key requirements for the role, and therefore may receive additional weighting when applications are scored during shortlisting. Please ensure you give detailed examples of how you meet these criteria.
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
For further information please contact: Richard Coldwell (richard.coldwell@durham.ac.uk)
At Durham we recognise that our staff and students are our greatest asset and we want to support the health and wellbeing of all. Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.
Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2021/2022, which may include the opportunity to work both on and off campus and to flex working hours. If appointed to the post, your line-manager will discuss the specific arrangements with you. Any hybrid arrangements are non-contractual and may change within the pilot and when the pilot ends.
To support the delivery of the University's People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including:
Information if you have a disability
The University welcomes applications from disabled people. We are committed to ensuring fair treatment throughout the recruitment process.
If you are unable to complete your application via our recruitment system, please get in touch with us on e.recruitment@durham.ac.uk
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.
Link to key strategic plan
Person specification - skills, knowledge, qualifications and experience required
The essential criteria for this role are:
DBS Requirement: Please note that the succesful applicant will require DBS disclosure.
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